Frequently Asked Questions
Find answers to common questions about our packaging machinery, services, and support. Can't find what you're looking for? Contact our expert team for personalized assistance.
Product Related Questions
Q1: What types of packaging machines do you offer?
We offer a wide range of packaging machines designed for the pharmaceutical, food, and consumer goods industries, including:
- • Capsule Filling Machines
- • Blister Packaging Machines
- • Cartoning Machines
- • Coffee Packaging Machines
- • Sealing Machines
Each machine is tailored to deliver precision, efficiency, and high-quality performance.
Q2: Can you customize packaging machines according to our requirements?
Yes, we specialize in both OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services. Our engineering team works closely with you to design machines that perfectly meet your unique production specifications.
Q3: What is the maximum production speed of your packaging machines?
Our machines offer varying speeds based on the type of machine and production requirements:
- • Blister Packaging Machines: Up to 200 packs per minute
- • Cartoning Machines: Up to 150 cartons per minute
- • Sealing Machines: Speeds vary depending on the sealing type
We can also customize the speed to suit your specific needs.
Q4: Are your machines suitable for small-scale and large-scale production?
Yes, our machines are flexible and scalable, making them ideal for both small batch and large-scale manufacturing. Whether you're a startup or an established enterprise, we offer machines that grow with your business.
Service & Support
Q5: What warranty do you offer on your packaging machines?
We provide a 1-year warranty for all our machines. This warranty covers any defects in materials or workmanship. Additionally, we offer extended support services and can assist with machine maintenance after the warranty period.
Q6: Do you provide installation and training services?
Yes, we offer installation and training services for all our machines. Our experts will assist with the installation and provide in-depth training for your team on machine operation, safety procedures, and routine maintenance.
Q7: Can you offer post-installation support?
Absolutely. We provide 24/7 customer support via phone, email, and live chat. Our technical support team can assist you with any troubleshooting or maintenance concerns. If necessary, we can also arrange on-site visits.
Purchasing & Delivery
Q8: How long does it take to deliver a machine after placing an order?
The delivery time typically ranges from 4 to 6 weeks for standard models. For customized machines, the timeline may vary based on the complexity of your requirements. We will provide a more precise delivery estimate after reviewing your specifications.
Q9: What are the payment terms for international orders?
For international orders, we generally require a 30% deposit before production and the remaining 70% balance before shipment. We accept payments through bank transfer, L/C, and other secure methods.
Q10: Can I change my order once it has been placed?
Yes, we can accommodate changes to your order before production begins. However, once the machine has entered the manufacturing process, changes may result in additional costs or delays. Please contact us as soon as possible to discuss any required modifications.
Technical Support & Maintenance
Q11: How can I get technical support if I encounter any issues with my machine?
Our technical support team is available around the clock. You can reach out via:
- • Phone
- • Live chat
- • Remote troubleshooting
If needed, we can send a technician to your facility for on-site support.
Q12: Do you offer spare parts for your machines?
Yes, we supply genuine spare parts for all our machines. We maintain a comprehensive inventory of parts, ensuring quick delivery to minimize machine downtime.
Q13: How do I perform routine maintenance on my machine?
We provide detailed maintenance guides and offer periodic maintenance packages to keep your machines running smoothly. Our team can also provide training on how to perform basic maintenance to extend the life of your machines.
Company & Certifications
Q14: What certifications do your machines have?
All of our machines are CE certified and comply with GMP (Good Manufacturing Practice) standards. These certifications ensure that our machines meet rigorous quality, safety, and environmental standards. Additionally, we continuously update our machines to meet international compliance regulations.
Q15: Can I visit your factory to see the production process?
We welcome visitors to our factory. You can schedule a visit to tour our manufacturing facility and see the production process firsthand. Please contact us in advance to arrange your visit.
Environmental & Sustainability
Q16: Are your machines environmentally friendly?
Yes, we are committed to sustainability. Our machines are designed with energy efficiency in mind, and we minimize waste during the manufacturing process. We also offer eco-friendly packaging solutions that help reduce your environmental footprint.
Q17: Do you offer energy-saving machines?
Yes, many of our packaging machines are designed with energy-saving features, such as low power consumption, reduced emissions, and minimal waste. These machines help lower operational costs and contribute to a more sustainable production process.
Global Service & Market
Q18: Do you ship internationally?
Yes, we serve customers in over 50 countries worldwide. We have experience with global logistics and can handle international shipping, including documentation and customs clearance.
Q19: How do I know if your machines are suitable for my region's regulations?
Our team ensures that all machines comply with local regulations and industry standards, regardless of location. We can also assist you in obtaining the necessary certifications or documentation required by your country's regulatory authorities.
Still Have Questions?
Our expert team is ready to provide personalized answers and guidance for your specific packaging machinery needs.